We want satisfied customers, not hostages. That’s why we make it easy for you to cancel your account directly in all of our products.
Account owners can follow these instructions to cancel their account:
- ParkSig: If you have a paid subscription, first cancel it via Settings → Billing & Invoices → Open Billing Portal. You can continue using your account until the paid period ends. Once your subscription is inactive, go to Settings → Account → Delete Account to permanently close it.
- Pixlayo: If you have a paid plan, you can continue using your account until the purchased access period expires (3, 6, or 12 months). To end access early, go to Settings → Account → Delete Account to permanently close it — no refunds for remaining time. Lifetime access is permanent with no recurring charges or expiration. To end access, go to Settings → Account → Delete Account to permanently close it — no refunds.
Our legal responsibility is to account owners, which means we cannot cancel an account at the request of anyone else. If you no longer know who the account owner is, contact us , and we’ll reach out to any current account owners at the email addresses we have on file.
What happens when you cancel an account?
You won’t be able to access your account once you cancel, so make sure you download everything you want to keep beforehand. If you have a paid account, you can cancel your subscription and keep using your account until your paid period expires. Then the account will be automatically canceled and will become inaccessible.
We’ll permanently delete the content in your account from our servers within 60 days after cancellation, unless we are required to retain it longer for legal, accounting, or compliance purposes. Retrieving content for a single account from a backup isn’t possible, so if you change your mind we recommend you do it within the first 30 days after cancellation. Content can’t be recovered once it has been permanently deleted.
We won’t bill you again once you cancel. We don’t automatically prorate any unused time you may have left but if you just started a new billing cycle, contact us for a fair refund . We’ll treat you right.
PaperGravity-initiated cancellations
We may cancel accounts if they have been inactive for an extended period:
- Trial accounts: 60 days after a trial has expired without being upgraded
- Frozen accounts: 180 days after being frozen due to billing failures
We also retain the right to suspend or terminate accounts for any reason at any time, as outlined in our Terms of Service .